Information Services

The role of Information Services is to enable the organization to access, store, share it's operational data, and produce information that is meaningful to the management of the Apotex business. In so doing, the department’s mandate is to provide mechanisms to streamline and eliminate work and to create quick and efficient means of communication. This results in productivity improvement and allows the organization to direct significant resources toward both domestic and international growth and expansion.

At Apotex, the Information Services Department is a vital contributor to the achievement of the company's operational and strategic business goals. The business unit consists of four departments: Consulting and Testing Services; Application Services; Customer Support and Planning; and Infrastructure.

Consulting and Testing Services
This group is responsible for tactical development, support, quality assurance, testing and validation of current Apotex and client systems. It is also responsible for the long term strategic development and/or deployment of business critical core applications within Apotex. The group works with major business verticals to ensure the delivery of solutions that meet long-term business needs.

Application Services
This group is responsible for supporting the enterprise wide Commercial and Scientific applications that are at the core of the company's manufacturing, marketing and sales, and research and development operations. The group also supports the mid-tier server architecture like report servers and portal servers, that enable the enterprise applications. Apotex operates in a highly regulated industry, and the Application Services department also incorporates a Change Management group, that controls and manages all changes to the IS software, hardware and database infrastructure.

Customer Support and Planning
This group's mission is to improve the flow and understanding of information within Apotex to maximize communication and problem solving. The department includes the Support Centre, the Information Centre, and the Logistics functions within Information Services.

Infrastructure
This department includes Data Centre Operations and Integration, Voice and Data Telecommications and a Privacy and Security group. The staff handles both tactical operational support calls and the planning of long-term strategic hardware and software technology architecture.

The Apotex Information Services department prides itself on effective use of leading-edge technology, the development of exceptional in-house expertise and the professional delivery of state-of-the-art information management. With more than 2km of fibre optic cabling surrounding the Apotex campus, we are one of the first companies in Canada to install a private fibre optic network. Communications capabilities are now in place to sufficiently support the organization’s requirements through the beginning of the new millennium.